Legal
Privacy Policy
Who We Are
Stillwaters is operated by Carol DuBois, who acts as the data controller for your personal information.
What We Collect
- Name and email address (for account creation and communication)
- Login credentials (for authentication)
- Support messages (when you contact us)
- Usage and telemetry data (to improve the service)
- Device identifiers and IP address (for security and fraud prevention)
How We Use Your Data
- To create and manage your account
- To provide the services and products you purchase
- For security, fraud prevention, and service integrity
- To respond to support requests
- To improve our products and user experience
- For marketing communications (only with your consent)
Legal Basis
We process your data based on: contract performance (to deliver your purchases), legitimate interests (security and improvement), consent (marketing), and legal obligation (where required by law).
Data Sharing
We share data with the following categories of recipients:
- Service providers and subprocessors (hosting, analytics, support tooling)
- Our Merchant of Record, Paddle, for product sales, subscription management, payments, tax compliance, and invoicing
- Professional advisers (legal, accounting) where necessary
- Authorities where required by law
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymise it.
Your Rights
You have the right to access, rectify, erase, restrict processing of, and port your personal data. You may also object to processing and withdraw consent where applicable. We aim to respond to requests within one month. If you are in the UK or EEA, you also have the right to complain to your local supervisory authority.
Security
We implement appropriate technical and organisational measures to protect your data, including encryption and access controls.
Cookies
We use essential cookies to operate the site and may use analytics cookies to understand usage. You can manage cookie preferences through your browser settings.
International Transfers
If your data leaves the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
Contact
For privacy-related questions or to exercise your rights, please contact us through our support channels.